Baptistry heaters are tested before shipping. Very few are defective. The two
main issues are that the GFCI needs to be reset, or you ordered a heater that is
too small for your baptistry. Consult your sales representative if you are
uncertain about the size.
DEFECTIVE ITEMS
Heaters and
accessories have a manufacturer's warranty, typically 1 year. Heaters which have
been improperly wired are not considered defective and are not returnable.
Heaters operated without water present will be damaged and cannot be returned.
Replacement parts may be available if you damage your heater.
Many warranty issues
can be solved by contacting us.
Please
email us if
you have questions. First check to see if the GFCI has tripped, and if so, reset
it. Secondly confirm your power source and check your circuit breaker.
Defective baptistry heaters and accessories can be exchanged, if found
defective, during the warranty period, without added expense to the purchaser.
All returned heaters will be tested before any credit or replacement is offered.
The manufacturer may repair your heater, offer a new replacement or a credit at
its discretion.
All items returned which are deemed ‘Not Defective’ by the manufacturer will
incur a Testing Fee of $75 plus $25 shipping to return the item to you.
NON-DEFECTIVE ITEMS
If not defective, heaters can be returned within 15 days of purchase by paying a
restocking fee (25%) and shipping costs both ways (approximately $50) so long
as the returned heater is in new condition.
The original
documentation and packaging must accompany the item.
Do not return
heaters without a Return Authorization number or they will be refused.
The RA# must be
written in LARGE print on the outside of the box.
If you have photos, please email them also along with the church name to
returns@heaterreturns.com
A store credit will
be offered for items from Calvary Supply or
Church Furniture Store.
